Product-minded builder
I design AI-native operational systems: tools that help teams review faster, route better, and make cleaner decisions under pressure.
I work at the intersection of product, operations, and engineering — turning messy, unstructured workflows into practical internal platforms.
Systems built for real operators: clearer queues, faster routing, better decisions.
AI-first products I run end to end, with workflow design as the core product surface.
Shared operational visibility and diagnostics across every product in the stack.
I care about operational clarity: who handles what next, what needs review, what can be auto-resolved, and where humans should stay in control. Most of my work starts by mapping the real queue, not the ideal flowchart.
I use AI where it actually helps operations: triage, routing, memory, summarization, and decision support. The goal is less context switching and better judgment, not replacing operators.
I build and run these systems myself on one Hetzner VPS. That keeps me close to product reality: performance, edge cases, support pain, and whether a workflow still holds up months later.